Important Announcement: Relay Closure Next Steps - Brokers

Jul 8, 2024 Culture

Important Announcement: Relay Closure Next Steps - Brokers

Dear Valued Brokers,

It is with heavy hearts that we announce the closure of Relay, effective Tuesday, August 6th, at 11:59pm PT. We want to express our deepest gratitude for your unwavering support and loyalty throughout the years. Your partnership has been instrumental in our journey, and it's with sadness that we bid farewell.

We understand that this news may come as a shock, and we apologize for any inconvenience it may cause you. Please know that we are committed to ensuring a smooth transition for all of our broker customers.

Here's what you need to know:

  • Cease of operations: Our final day of operations will be Tuesday, August 6th, which is 30 days from the initial notification of July 8th, 2024. The platform will go offline at 11:59 PM PT, at which point your contractual relationship with Relay will terminate. 
  • New Quotes: You will no longer be able to quote new business on the Relay platform effective immediately. Any new quotes will need to be obtained either directly from your appointed carriers (or through your wholesaler relationships) or through another platform.
  • Pending Quotes / Bind Orders: Any outstanding quotes can be modified or bound up until our last day of August 6th.  Any binds that occur post-closure will need to be handled directly with the appointed carrier. Brokers with active credentials (as of July 1, 2024) will also get a copy of their data sent to them following the final day of operations.
  • Points of Contact: Up until July 12th, Joe Lipski, will be your main point of contact - joe.lipski@relayplatform.com. Aaron Davidson will then be your main point of contact from July 12th to August 6th - aaron.davidson@relayplatform.com  

Lastly, we want to express our heartfelt gratitude for your partnership. It has been a privilege to serve you, and we hope that our paths may cross again in the future.

If you have any questions or concerns, please don't hesitate to contact us. 

Best,

Aaron Davidson, CEO

 

Related Blog Posts

Important Announcement: Relay Closure Next Steps - Carriers

Dear Valued Partners, It is with heavy hearts that we announce the closure of Relay, effective...

Important Announcement: Relay Closure Next Steps - Brokers

Dear Valued Brokers, It is with heavy hearts that we announce the closure of Relay, effective...

A Letter to Our Valued Relay Community - One Year Anniversary

I’ve now just celebrated my one year anniversary in my role as CEO at Relay Platform and am excited...