Important Announcement: Relay Closure Next Steps - Carriers

Jul 8, 2024 Culture

Important Announcement: Relay Closure Next Steps - Carriers

Dear Valued Partners,

It is with heavy hearts that we announce the closure of Relay, effective Tuesday, August 6th, at 11:59 PM PT. We want to express our deepest gratitude for your unwavering support and loyalty throughout the years. Your partnership has been instrumental in our journey, and it's with sadness that we bid farewell.

We understand that this news may come as a shock, and we apologize for any inconvenience it may cause you. Please know that we are committed to ensuring a smooth transition for our carrier partners and brokers over this next 30 day period. 

Here's what you need to know:

  • Cease of operations: Our final day of operations will be Tuesday, August 6th, which is 30 days from the initial notification of July 8th, 2024. The platform will go offline at 11:59 PM PT, at which point your contractual relationship with Relay will terminate. 
  • Quotes: You will not receive new business quotes through the platform as of today, effective immediately. Any existing quotes will be accessible and bindable on the platform through August 6th. After August 6th any open quotes will be the broker's responsibility to follow up with you directly on. Carriers with active credentials (as of July 1, 2024) will also get a copy of their data sent to them following the final day of operations.
  • Main Points of Contact: 

Lastly, we want to express our heartfelt gratitude for your partnership over the years. It has been a privilege to serve you, and we hope that our paths may cross again in the future.

If you have any questions or concerns, please don't hesitate to contact us. 

Best,

Aaron Davidson, CEO

 

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